Refund policy
Deliveries Returned to Us
- Occasionally a Gift Box will be returned to us for one of the following reasons:
- A card was left but there was no response from the recipient to arrange re-delivery.
- A card was left but the recipient did not pick the package up from the post office.
- The recipient is not known at that address or has moved.
- The address details are incorrect or insufficient.
- The delivery was refused.
- There was no access to a secure building or complex to deliver or leave a card.
- The recipient was in a hospital or hotel and has been discharged or checked out.
- Gift Boxes cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address.
- A redelivery fee will be charged to you in the event that a Gift Box needs to be redelivered due to incorrect address being given on the order.
- In the unlikely event that your Gift Box is incorrect or arrive damaged or faulty, please contact us at hello@barebutterfly.com.au.
- We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and how you wish to resolve the issue.
- We will require photos of the issue, so that we can better understand the extent of the damage to the product.
- If it is necessary for the product to be sent back to us, we will email you a return label to cover the cost of the shipping.
- We will not be able to replace, exchange or issue a credit or refund for items that are 30 days post delivery.
- Please note that refunds will be credited back to the original payment method.